SKILLS & CONFLICT RESOLUTION
The common thread between interpersonal, business, and group relationships is the ability to have timely, effective, and appropriate communication. Regardless of age, sex, economic status, or educational achievement, the tie that enhances or strangulates is communication -- and it is far more than the spoken word.
Having specific skills with an overall strategy guarantees the success of a business, a group, and an individual. No one thing is more powerful than being an effective communicator. Whether in the bedroom or the boardroom, there is fertile ground for conflict and confrontation.
Anger and conflict sometimes comes from unintended communication or from very much intended communication. Regardless of the source, it is a costly social occurrence. From customer confrontations to employee clashes, anger is not the best solution. Specific actions (skills) coupled with an overall strategy (philosophy) makes conflict obsolete; just something for other people to engage in.
Anger is a reaction as opposed to a thoughtful response
Anger is defensive and often becomes habitual
Anger can be redirected into responsible, effective communication
And like all Darren J Murphy Seminars, the communication/conflict resolution program will be designed for your organization, using the following objectives as the starting point.
I. Introduction and Benefits
II. Three Components of Communication
III. Personality Styles
IV. Maslow's Hierarchy of Needs
V. Information Processing
VI. Modeling and Pacing
VII. Transformational Vocabulary
VIII. Assessment of Attitudes
IX. Anger/Emotion Management
X. Other People's Anger
XII. Putting It All Together